Welcome to Velora’s Help Page — your go-to guide for all things candles, décor, and delivery.
If you don’t find what you’re looking for, feel free to reach out through our Contact Page or DM us on Instagram @Velora.ke.
Absolutely. You can personalize your fragrance, jar color, or label design to match your mood, theme, or gifting idea.
Yes. We offer refill services for select glass and jar designs. It’s our way of helping you stay sustainable and stylish.
If your product is damaged during delivery, contact us within 24 hours with a photo and order number — we’ll replace it free of charge
Yes! All our candles are made from 100% soy wax and plant-based oils—clean-burning, eco-friendly, and gentle on your space.
Orders within Nairobi are delivered within 1–2 business days, while outside Nairobi orders take 2–4 business days.
Yes, for Nairobi orders placed before 12 PM. Just select Same-Day Delivery at checkout or DM us to confirm.
Delivery fees depend on your location:
Outside Nairobi: Rates vary based on your courier of choice
Within Nairobi: KSh 200–300
We accept M-Pesa, bank transfers, and cash on delivery (COD) within Nairobi.
Yes! We run monthly offers, bundle deals, and holiday discounts. Subscribe to our newsletter or follow us on social media to stay updated.
Yes, we offer special rates for bulk, gifting, and event orders. Contact us directly for a personalized quote.
Since our products are handmade and custom, we only accept returns for damaged or wrong items delivered.